PRIVACY & COOKIE POLICY

At Citi Clean we take the responsibility of looking after your personal data very seriously. This policy shows how we take the utmost care to ensure that your data is safe and secure with us so that you can be confident using our website. We also explain how we use your data to provide you with our services.

What this policy covers?

The Citi Clean website is operated by City Clean, whose registered office is at 4A Cherry Tree Walk, EC1Y 8NX

This policy explains how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy, together with the Terms and Conditions carefully as by accessing the website you confirm to have understood and agreed to them.

What personal information we collect about you?

    We collect information about you when you:s

  • Visit the site.
  • Register an account on the site.
  • Buy, or attempt to buy services on the site.
  • Take part in promotions, competitions, customer surveys and questionnaires.
  • Contact customer services in any way.
  • Write a review.

Depending on how you use our services the types of information we collect may include:

  • Your name
  • Your email address
  • Your password
  • Your location
  • Your billing address(es)
  • Your shipping address(es)
  • Your phone number(s)
  • Your IP address
  • Whether or not you agree to marketing email
  • Details about 3rd parties that you share with us such as the name, address and telephone number of someone you send an order to
  • Information about how you use the site – like which pages you visit
  • Information about what you order and when and how you order
  • Correspondence between you and us

This is an indicative list only and other personal information may be collected from time to time.

Note: we do not store your payment details.

The website may contain links to other sites which are outside of our control and not covered by this Privacy Policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

How and why we use your personal data

    Collecting your personal information helps us to better understand what you need from us. We only collect the information necessary for us to provide you with our services. We may use your information to:

  • manage and improve the site.
  • Personalise and provide our services to you.
  • Administer and operate your account.
  • Process your orders.
  • Tell you about important changes to the site and our services.
  • Understand your shopping behaviour to develop and improve our products and services.
  • Manage promotions, competitions, customer surveys and questionnaires.
  • If you write a review we will share your contact details and your comments with our area management team to allow them to contact you if necessary and to enable them to improve the service we provide. We may also publish your review on our website, on marketing material and on social media but we will remove any personal information other than your name and the store reviewed.

Retention of your personal data.

Personal information relating to your account and your orders will be retained for as long as necessary so that we can provide you with customer support.

How we share personal data with our service providers.

Some of our services are supported by trusted third parties appointed by us. We only share the information that they need to provide those services.

How we share personal data with other organisations.

We will never disclose your information to anyone outside of Citi Clean

  • Where we have your consent
  • Where we are required or permitted to do so by law
  • To other companies who provide a service to us, our sub-contractors or partners. All of these companies act strictly on our instructions
  • Or to any successors in title to our business.

How we protect your personal data.

We ensure that the trust you place in us is reflected in the protection we provide when storing your data. We have implemented appropriate administrative, technical and physical processes to safeguard your personal data. We regularly review our processes to ensure they meet our high standards.

Your marketing preferences and market research.

We may contact you:

  • With offers and information about the products and services we offer via the site; or
  • For customer research e.g. to help improve our services

When you place an order or register for a Citi Clean account online you can opt-in to receive marketing emails from us by checking the relevant tick box. If you later wish to opt-out simply log into your account and uncheck the relevant tick box. Alternatively you can opt out from the link in the footer of any of our marketing emails.

We like to hear your views to help us to improve our service. From time to time we may contact you to ask your opinions but we will only do this if you are opted in to marketing communications

If you are not opted in to marketing communications we will only contact you with transactional information. For example, about:

  • Items that you have placed in your basket but not checked out.
  • Orders that you place on the site – for example to confirm orders you have placed and to update you about the status of your orders.
  • Questions you have asked us.

How we use cookies and similar technologies.

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. We use cookies to improve the service that we provide to you. For example we use cookies:

  • To personalise your visit and to enable you to use some of the features of the site.
  • To improve the way in which the site works by allowing us to understand how you use the site.

These cookies collect mostly anonymous data that is aggregated across all visitors to the site.

  • To deliver relevant online advertising to you. From time to time we may advertise our services on other organisations’ websites. The cookies that we use to do this can collect information about your online behaviour including your IP address, which website you arrived at our site from and information about your purchase history or the content of your shopping basket. You may then see adverts from us on other organisations’ websites. These cookies are placed on our site by advertising networks with our permission.
  • To measure the effectiveness of the emails we send you and our online advertising. For example we use cookies to tell us if you have opened emails that we have sent you or if you have seen a specific advert.

You can use your browser settings to manage cookies. The ‘help’ menu of most browsers will tell you how to adjust your cookie preferences. However, if you decide to disable cookies used on Citi Clean you may find that the site does not operate as intended.

Updates to this policy.

This policy replaces all previous versions and is correct as of 1st July 2021. We reserve the right to change this policy at any time and will keep it up to date so please visit this page again to check for the latest version.

Contact us

If you have any questions about how we collect, keep and use your personal data please click here to contact us