At Citi Clean we take the responsibility of looking after your personal data very seriously. This policy shows how we take the utmost care to ensure that your data is safe and secure with us so that you can be confident using our website. We also explain how we use your data to provide you with our services.
The Citi Clean website is operated by City Clean, whose registered office is at 4A Cherry Tree Walk, EC1Y 8NX
This policy explains how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy, together with the Terms and Conditions carefully as by accessing the website you confirm to have understood and agreed to them.
We collect information about you when you:
Depending on how you use our services the types of information we collect may include:
This is an indicative list only and other personal information may be collected from time to time.
Note: we do not store your payment details.
Collecting your personal information helps us to better understand what you need from us. We only collect the information necessary for us to provide you with our services. We may use your information to:
Personal information relating to your account and your orders will be retained for as long as necessary so that we can provide you with customer support.
Some of our services are supported by trusted third parties appointed by us. We only share the information that they need to provide those services.
We will never disclose your information to anyone outside of Citi Clean
We ensure that the trust you place in us is reflected in the protection we provide when storing your data. We have implemented appropriate administrative, technical and physical processes to safeguard your personal data. We regularly review our processes to ensure they meet our high standards.
We may contact you:
When you place an order or register for a Citi Clean account online you can opt-in to receive marketing emails from us by checking the relevant tick box. If you later wish to opt-out simply log into your account and uncheck the relevant tick box. Alternatively you can opt out from the link in the footer of any of our marketing emails.
We like to hear your views to help us to improve our service. From time to time we may contact you to ask your opinions but we will only do this if you are opted in to marketing communications
If you are not opted in to marketing communications we will only contact you with transactional information. For example, about:
These cookies collect mostly anonymous data that is aggregated across all visitors to the site.
You can use your browser settings to manage cookies. The ‘help’ menu of most browsers will tell you how to adjust your cookie preferences. However, if you decide to disable cookies used on Citi Clean you may find that the site does not operate as intended.
This policy replaces all previous versions and is correct as of 1st July 2021. We reserve the right to change this policy at any time and will keep it up to date so please visit this page again to check for the latest version.
If you have any questions about how we collect, keep and use your personal data please click here to contact us